Although the Torah instructs us to be joyous on all of the festivals, it is Sukkot alone that is known as Zman Simchateinu, the season of our joy. So, as I sit in our sukkah, seeing whether I can finish writing before the sunâs rays inch their way across our backyard far enough to drive me back indoors, it seems appropriate to devote this weekâs post to something that personally gives me great joy: Â complaining. With your permission (or, rather, now I come to think of it, with or without your permission), Iâm going to indulge in a proper old moan this week.
Fortunately, I do have something specific to moan about this week. However, before getting down to particulars, let me start with a general moan. I have previously written about the pleasure I get from seeing a master of their craft, whatever that might be, plying that craft, be it thatching a roof, cooking an omelette, blowing a glass bowl, or whatever. Sadly, the converse is true. Watching someone completely fail to display mastery of their craft I find truly aggravating. Unfortunately, life in Israel in the 21st Century affords me plenty of opportunities for such aggravation.
For example, from time to time we order something on line. If it is something fairly large, or if we are feeling unusually affluent or lazy, or if the retailer is offering free home delivery, we sometimes take that option. As a result, I will receive, over the next few days, one, or two, or sometimes considerably more, emails or SMS messages or WhatsApps, or some combination of all three, updating me on the progress of my order from supplier to delivery service to my home. Eventually, a message will inform me that, in the course of the day, the delivery driver will phone me with details of his impending arrival.
Like any prediction, this message is not always destined to be accurate. Sometimes the driver fails to contact me, and the parcel arrives, unannounced. The first we know of it may be a ring of the doorbell or the discovery, hours later, of a package on the doorstep, or just inside the garden gate.
However, usually, the driver does phone, to announce that he is in Maâale Adumim, and to ask for our address. I understand that he is simply verifying the address printed on his delivery manifest. He may then ask whereabouts in Maâale Adumim Hashminit Street is located. Have these people never heard of Waze?
In the next phone call, the driver informs me that he is already in our street, and asks me to come out to collect the parcel. This is the point at which I donât point out that I paid for home delivery, not street collection; instead, I channel my inner Bernice and tell myself that, if the driver gets 70 customers to come out to the street, he shaves an hour from his workday and can spend more quality time with his children.
So I go out to the street, where I stand for five minutes, which would allow enough time for the driver to drive the length of our street five or six times, if he were indeed in the street. However, he is, of course, still five minutes away, and simply wants to ensure that it is I who wait for him in the street for five minutes, rather than he who waits for me. I then go back indoors to wait for the next phone call, some five minutes later, telling me that the driver is now genuinely in the street, standing outside Number 12, and asking where Number 14 is.
This is the point at which I donât explain that, in almost all streets in Israel, the numbering starts at one end of the street with odd numbers on the left and even numbers on the right, and continues down the street with the house numbers ascending. So, if Number 12 is on his left, the driver should turn around so that Number 12 is on his right, and walk down to the next house on the right â the house, incidentally, that has the number 14 displayed on the gate and in two different positions on the wall of the house itself.
But, as I say, I donât explain that. Instead, I walk out to the street again, and collect my package, and spend the rest of the day wondering whether the driver managed to find his way home at the end of his working day.
However, this is not what has aggravated me this past week, because, having ordered a ser of earphones online, I opted for collection. The only option for collection was a minimarket five minutesâ drive away, which is a pretty efficient, and very popular, collection point for Maâale Adumim.
I was a little surprised, therefore, to receive a message from the delivery company a few days later, telling me that my parcel was ready for collection from a felafel eatery in Mishor Adumim, the industrial estate eight minutesâ drive from us. I assumed this was an inefficient error on the part of either the retailer or the delivery company, but I suspected attempting the rectify the situation and gettimg the package redelivered would cost considerably more in effort, even more in time, and even more yet in aggravation, than simply collecting the package.
Fortunately (or so it seemed at the time), the SMS came with a link to a route map, showing the exact location of the felafel place. Since Bernice was planning to be in that area anyway the next day, she offered to pick up the package. I wish I could say that I was surprised by her phone call 15 minutes after she left home the following day, telling me that she was at the exact spot indicated on the map, and all that she could see was an open-air car park, a double-gate leading to the delivery bay of a large supermarket, and a smaller gate leading to the entrance doors to a banqueting hall. The truth, however, is that I wasnât surprised. I had not really expected the felafel place to be there, and I had, indeed, tried to persuade Bernice not to stop off there, but to leave me to waste my time going there afterwards.
While Bernice went on to her destination, I searched online for a phone number for the retailer. I had no intention of engaging with the delivery company, who were, from my perspective, simply the monkey. I wanted to speak to the organ-grinder. Unsurprisingly, on their website there was no trace of a phone number. Customer service was (or, at least, claimed to be) reachable by WhatsApp. I duly initiated a WhatsApp conversation, although, technically, since a conversation requires two parties, I initiated a monologue. In due course, I was rewarded with an automated reply, informing me that I could expect a response within one working day. (We are, of course, deep into a period in the Jewish, and, therefore, national calendar in which working days are few and far between.)
Nevertheless, I refused to be deterred from casting my bread on the waters. I sent a second WhatsApp message, explaining that the pick-up location address sent to me was not that of the agreed pick-up location, and, furthermore, that the second location appeared not to exist.
A second, more thorough, search of the retainerâs website revealed an email address, to which I immediately sent the same message. Astonishingly, I received a response to the email from a genuine, living human being within a few minutes. This response informed me that, before I had finalised the order online, the small print on the order page had informed me that the company reserved the right to change the pick-up location without my prior agreement or knowledge, and furthermore, that the felafel place definitely did exist and was located where the map said. The email smugly stated: âWe happen to be from the area.â
When Bernice arrived home, I drove to the location. In the absence of any better option, I walked through the gate to the banqueting hall entrance, looking ever more closely at the map on my phone. A security guard called out to me: âLooking for the felafel?â When I confessed I was, he told me to go into the banqueting hall, take the lift or the staircase down one floor, and there I would find it.
And, indeed, there I did find it, and, after the usual delay (Why donât the parcel retrievers ever believe you when you say it is a small package? And why canât they store the packages in numerical order? And why canât they remember a nine-digit number when that is the key required skill of their job?) I received my package and headed home.
As I passed the security officer on my way out, I thanked him, and asked: âWhy donât they have a sign pointing in the direction of the felafel place?â
In a very friendly tone, he asked me where I lived.
âMaâale Adumim,â I replied.
âAnd what country do you think you live in?â he asked bemusedly.
âYouâre right! Youâre right!â I agreed. âI guess you ask people if theyâre looking for the felafel a couple of hundred times a day.â
âNot quite, but often enough,â he replied with a smile.
We wished each other Shabbat Shalom and Chag Sameach, and I made my way home.
On the drive home, it gradually dawned on me that I felt more uplifted by the helpfulness, the humour and the warmth of the security guard than I felt depressed by the inefficiency of the entire collection experience. I believe I must be getting soft in my old age.
I felt uplifted even further when I realised a little later that I had a ready-made topic for this weekâs blog, which, in contrast to last weekâs, has actually been about something.
I eagerly await the discovery of what grist the coming week will bring to my mill.