I have long believed that the most important rule of customer satisfaction is: Under-promise; over-deliver. While the second part isn’t always easy, the first is, so let me get that out of the way.
I am writing at 10:00 on Monday morning. As soon as I have finished this blog post, Bernice and I will be driving to Zichron, from where, tomorrow morning, we will leave for the airport to fly to Portugal.
These are not, I’m starting to feel, the optimal conditions for writing a blog post. First, there is, inevitably, a bit of pressure. We want to leave Maale Adumim in time to arrive in Zichron, or, more accurately, Binyamina (where Raphael’s new gan is located) in time to pick him up. We have, in fairness, plenty of time, even allowing for unexpected hold-ups on the way, which can, of course, these days, range from a minor accident on the road half a kilometre ahead to a ballistic missile attack from Iran.
In addition, this week, my mind has been too full of other, individually trivial but cumulatively significant, concerns. Or rather, my mind has not, it seems, been full enough of them. Let me explain. This last couple of weeks should have been punctuated by steady, leisurely progress, working our way through our to-do list for preparing for a trip to Portugal. However, any normal activity over the last few weeks has been sabotaged – wonderfully and spiritually upliftingly sabotaged, but nevertheless, sabotaged – by the on-off, stop-go procession of the Tishrei chagim. This has left Bernice and I in no state of mind to work systematically and in an ordered fashion through our list.
Somehow, I completed the packing yesterday, and discovered that, once again, the pile of games, books, children’s clothes, staple foodstuffs, snacky kiddie treats, grape juice, and more arcane other stuff than you can imagine, a pile that seemed to occupy the entire salon, managed to Mary Pop-in to two regulation suitcases, and weighed in, astonishingly, at under 35 kilos. Of course, with each trip, the maximum case weight I can manage to lift over the lip of the hatch of our hatchback drops by a few hundred grams, so that 2025’s 17-kilo case is the bicep equivalent of 2020’s 23-kilo case.
Normally, completing the packing means just that. This time, it was only the overture to remembering a frighteningly large number of items – from the charger for my shaver to the crochet hook I use for catching the threads of my tzitzit and looping them through the eyehole so that they don’t tangle in the washing machine – and having to partially unpack and repack.
While my mind has been full of extra socks and sink drainers, I have been unable to allocate any room for ‘What on earth am I going to write about this week?’, so that, in addition to the time pressure, I am also feeling topic pressure.
All of which is a long-winded (500 words so far, so we’re already a third of the way through and we haven’t said anything yet) way of under-promising.
At this point, it occurs to me that, since I doubt my ability, this particular week, to over-deliver, bringing up the subject of over-delivery probably counts as a tactical error. However, it’s too late now. I certainly don’t have time for any rewrites. Most weeks, my post is more or less a stream of semi-consciousness. This week, that is going to be even truer than normal.’
I had thought of reflecting, this week, on how my post of last week has been overtaken by events. However, on rereading it, I don’t feel that there is much I need to adjust. It has been a good week – especially at the start – but I don’t think any rational player believes we are going to get very much further through Trump’s 20 points. (Incidentally, CoPilot tells me that the 21st point in the Peace Plan – which mysteriously disappeared before the plan was published, and on whose disappearance I commented last week – was a proposal that Trump himself would lead the transitional authority overseeing Gaza’s post-conflict governance. Presumably it was eventually felt that that was rather a demeaning post for a king.)
If I’m going to get even close to 1500 words, and leave on time for Binyamina, I think a change of subject is called for, and it must, perforce, be an abrupt one. This would be a good place for a road sign warning of an upcoming and frighteningly sharp segue in the road ahead.
The difference between Donald Trump’s character humour and Patricia Routledge’s, it seems to me, is that Trump makes no attempt to conceal the fact that he is fully aware of how humorous people find what they may mistakenly believe is his apparent lack of self-awareness of his arrogance and pomposity. Patricia Routledge, on the other hand, was at her best (and at her best nobody was better) at portraying characters who were genuinely unaware of how funny their feeling of self-importance was. For my money, her portrayal of Hyacinth Bucket (pronounced Bouquet) was her least subtle and least successful portrayal. (Viewing figures, in fairness, suggest otherwise.) If all you know of Routledge’s work is that portrayal in the sitcom Keeping Up Appearances, then you are missing a great deal. In comedy, she was never funnier than in her ‘Kitty’ monologues written by the hugely talented and sadly missed Victoria Wood. You can see an example, brilliant but plucked at random, here. (It only lasts 3 minutes; please do visit.)
For a slightly longer (5-minute) excerpt from a characterisation which is more nuanced, where the humour is more gentle and the pathos more front and centre, you can find an extract from Alan Bennett’s Talking Heads here. Viewing it again now, I am acutely aware of how centred it is in a particular geographical area, social milieu and historical moment of mid-late 20th Century Britain, and I fear some of you may not find much here to grab hold of. Sadly, that will be your loss, because, as is true of all of Bennett’s monologues to camera, this is TV writing of the highest calibre, executed to perfection by an actress who was in complete command of the dramatic material.
On the world stage, the death of Diane Keaton is undoubtedly larger, and certainly more untimely. It certainly falls, for me, into the category of memento mori. However, Patricia Routledge was, in her own way, equally a unique talent, who, just like Keaton, occupied a small patch of the dramatic landscape that nobody else did or could occupy, and who made that patch her own. Keaton, in fairness, also wandered further away from that patch, and with great success, but with both Routledge and Keaton, the mere mention of the name is enough to conjure up an entire character.
Okay. 1200 words is, if you are rounding up to the next half-thousand, 1500 words, and 11:15 is about as close as I can cut it without risking an overly speedy and potentially frosty drive up north. So this is as far as we go this week. Next week, adventures in Lisbon, if all goes as planned.
Blogger’s Note: Between writing the above on Monday morning before leaving Maale Adumim and rereading it on Monday evening in Zichron Yaakov before setting it up ro be published on Tuesday morning, I have discovered that J D Vance’s arrival in Israel tomorrow morning is expected to disrupt airport traffic between 10:30 and 13:00. Our flight is scheduled to leave at 13:55, but your guess is now as good as mine. And if this is the kind of challenge that is supposed to keep you young, why do I suddenly feel 10 years older? The only silver lining is that, if things go disastrously wrong tomorrow, that’s next week’s blog post sorted.
And, at 1334 words, that, dear reader, is that, for this week.