We start this week with a little housekeeping. A few people mistakenly believe that it was Churchill who described England and America as ‘two countries separated by a common language’. However, most of us know that it was in fact said by George Bernard Shaw. Except, as I discovered not long ago, it wasn’t…or, rather, it does not appear in any of his writings, and there is no contemporary record of his having said it. Of course, he could easily have said it. It is an astute observation about language, wittily and pithily expressed.

Anyway, whoever shaped this aphorism, I was reminded of it last week, when one of my readers – thank you, Norma – pointed out that the word nonplussed, which I used in my blog, has two possible meanings. The first is, as I intended, surprised and confused and therefore uncertain how to react. The second (informal, North American) is not disconcerted, unperturbed. I therefore apologise to any North American readers who were Britishly nonplussed by my British use of the word.

I was excited to learn about this, because it makes nonplussed a member of a quite exclusive club that I am very fond of, all of whose members are Janus words: words that have two opposite meanings. Among my favourites are cleave – to cut apart or, conversely, to adhere; let – to permit or to forbid (as in let or hindrance); fast – moving quickly or not moving at all. And then there is that group of verbs that can mean add to or remove from: for example, dusting a bookshelf is different from dusting a cake with icing sugar; similarly, can you say definitively whether a shelled nut or a seeded grape is one with or without its shell or seed?

Enough of this! None of it has anything to do with this week’s subject, which came to me in the small hours between Friday night and Saturday morning, If you read last week’s post, you may be able to work out what comes next. Because of the restrictions of the Jewish laws of shabbat, I was unable to reach for my phone and make a note of what had come into my mind….and, sure enough, when I awoke on shabbat morning, I remembered very clearly that I had thought of something to write about, but I couldn’t, for the life of me, remember what it was. So, here we are, waiting for it to come to back to me and, meanwhile, vamping till ready.

While we’re waiting, let me tell you about the adventure Bernice and I had when we went to the bank in Castelo Branco in November to activate the advanced features of our Portuguese debit cards, to enable online purchases. This proved to be a surprisingly complex process, involving a level of security that we weren’t really used to.

To start with, when I first opened the account, and then, on our first trip together, when Bernice became a signatory, the charming bank official, having examined and scanned our passports, explained that we had to wait for a short time, while our details were sent to Police headquarters in Lisbon, to verify our identity. While we were waiting, the official told us that this was just a formality….usually. However, he said, just recently he had submitted details, and received a phone call five minutes later instructing him to keep the customer talking and on no account to allow her to leave the bank; the police would be there in a few minutes. This woman was apparently the prime suspect in a major international fraud investigation, and police had been trying to locate her in order to arrest her. For the rest of our time at the bank, we certainly took great pains to appear as little like international master-criminals as we could, and it apparently worked. 

The next stage in this process was for us to access our account online. To do this, we used the bank official’s computer, since we needed an internet connection, data roaming on our Israeli phones was out of the question, and the bank offers no public internet. This is in contrast to Britain. When we used to stay with my late mother-in-law, who did not have internet in Britain, we would have to wander down to the High Street and stand outside the local branch of Barclays Bank, freeloading on their powerful wifi, in order to access our email. I was always sure that we looked as if we were casing the joint!

Anyway, back in Castelo Branco, to access our account, we had to key in a 6-digit code that we had provided previously. The first time this happened, I had a few moments when I thought dementia had set in. The bank official pivoted his laptop to face me, and I could see a standard 10-key dialpad – an array of three rows of three digits each, with a tenth digit alone in the centre of the fourth row – for me to key in the code. I extended my index finger and tapped the 8 (Row 3, middle key). I was shocked to see that the digit displayed in the box was not 8, but 3. I deleted it, and was about to tap the same key again, when I looked more closely, and realized at the last moment that it was a 3. Feeling slightly giddy, I checked the other keys, and saw that they all contained the wrong digits. Sensing my confusion, the official explained that every time the keypad is displayed, it generates the digits in random order, so that the 6-digit code cannot be deduced from the position of the fingers on the screen. Fiendishly clever, but unbelievably disconcerting.

The final stage was for me to activate the advanced functionalities of the debit card by entering a second code that was sent in an SMS to my phone. As I mentioned earlier, at that time Bernice and I were using our Israeli phones – we did not yet have local (Portuguese) SIMs. The SMS was, of course, generated automatically by the bank’s computer system, and this led to a Catch-22 situation that I would have found amusing if it had been happening to someone else.

Time for another digression, I think. Joseph Heller didn’t intend the title of his book to be Catch 22. Throughout the writing process it had been Catch 18. Then, a few months before the scheduled publication of Catch 22, Leon Uris’s novel Mila 18 was published. Heller’s publisher wished to avoid any confusion between the two war novels, and so the number in the title was changed to the much catchier 22. (Personally, I think that anyone who confuses Mila 18 with Catch 22 has no business reading either of them….and especially not Catch 22!)

Be that as it may, the specific Catch 22 at the bank was as follows. I waited for the SMS to arrive. After a couple of minutes, I requested it to be resent. Nothing arrived. For some reason, while we were in Portugal, neither Bernice nor I could receive, on our Israeli phones, an SMS sent from Portugal. The bank official confirmed that he had encountered this problem with some other of his Israeli customers, but, subsequently, our Israeli mobile provider was unable to offer any explanation, and seemed completely unfamiliar with the problem. We thought, at one point, that it might have something to do with our being physically at the bank. The official explained that we could, in fact, activate the cards’ full functionality at any ATM, using the code sent to us by SMS. Needless to say, even when we were outside the bank, and back in Penamacor, we still didn’t receive the SMS. However, after our return to Israel, we received other SMSs that the bank sent. But, of course, when we are in Israel, and able to receive the code by SMS, we are a five-hour flight from the nearest Portuguese ATM, and the one-time code expires after ten minutes. So we can only use the code where we can’t receive it and we can only receive it where we can’t use it. To make this a perfect impasse, for security reasons the bank’s computer system does not support changing the telephone number that was associated with the account when it was first created.

When we are next in Portugal (how gloriously optimistic When and next sound, at the time of writing), we will need to discuss with the bank whether we can close our bank account and open a new one, and associate our Portuguese mobile numbers to it. Of course, that means that we will not be able to receive in Israel any SMSs sent by the bank. Not for the first time, I hear a weary voice whispering in my ear ‘First world problems’. I know, I know.